Let’s find the right appointment.

Use the appointment form

Send the form for a routine exam, cleaning, free first consultation or a treatment question that can wait for office hours. Give your preferred office and time of day, plus a short scheduling note. The form is a request, not a confirmed appointment; the team will contact you with an available time.

Call (512) 872-4400

Call for pain, swelling, a broken or knocked-out tooth, a lost filling or crown, or an injury to the mouth. Both offices reserve same-day emergency slots, subject to availability. A conversation lets the team ask what happened, how long it has been happening and which office can see you first.

Call 911

Use emergency medical services for uncontrolled bleeding, serious facial trauma, trouble breathing or swallowing, or swelling that may affect the airway. The appointment inbox is not continuously monitored and a dental office is not a substitute for hospital emergency care.

For a routine or first visit

• Your full name, date of birth and the best number for a return call.
• Central Austin, South Austin or the earliest suitable opening.
• The main reason for the visit and whether anything currently hurts.
• Days or times that are possible, plus any hard scheduling limits.
• Whether records or recent X-rays are held by another dental office.

For an insurance question

• The insurer name and the member ID shown on the card.
• The group number and the subscriber’s name and date of birth.
• Whether the patient is the subscriber or covered as a dependent.
• Any written benefit information you want the team to review.
• A reminder that verification is an estimate, not a promise of payment.

For urgent dental symptoms

• Where the problem is and when it started.
• Whether pain is constant, worsening or triggered by biting or temperature.
• Whether there is swelling, bleeding, fever, injury or a missing tooth fragment.
• What medication you have already taken and any relevant allergies.
• Any breathing, swallowing or major-trauma symptom that requires 911 instead.

Benefit checks

BrightSmile accepts many dental insurance plans and can ask a carrier about eligibility, deductibles and available benefits before care. The answer is based on information supplied by the insurer and is not a guarantee that a claim will be paid. For planned treatment, ask for a written estimate showing the expected insurer contribution and patient portion.

No insurance

You can still request an appointment. Ask the coordinator to confirm the current fee for the visit and the payment methods available. If a larger treatment plan is recommended, the clinical team can explain which needs are urgent, which can be monitored and whether care can be sequenced over more than one visit.

Records from another dentist

Tell the scheduling team which office holds your recent records or X-rays. They can explain the secure transfer process and whether the material is recent enough to be clinically useful. Do not attach detailed health records to the ordinary appointment form unless the practice gives you a secure method and asks you to use it.